The Fixed Ops Platform That Pays for Itself in 47 Days
Boost CSI scores, slash labor costs by 23%, and increase absorption rates—all while working seamlessly with your DMS
Built specifically for dealership service operations, Spindle delivers the real-time visibility your DMS can't provide. Track every RO from write-up to delivery, optimize tech productivity, and catch problems before they hurt your CSI scores—without replacing any existing systems.
Never Let Another Customer Find Out Their Car Isn't Ready at Pickup
Your service advisors find out about delays when customers are standing at the counter angry. By then, your CSI score is already damaged.
- Smart notifications routed to the right advisor based on shifts and customer relationships
- Automatic delay predictions 2-4 hours before promised time
- Multi-channel customer updates via text, email, or phone
- 34% reduction in "surprise delays" that damage CSI scores
Spindle tracks every RO in real-time and predicts completion times based on actual bay performance. When we detect a delay developing at 11am for a 3pm pickup, your advisor gets an automatic alert with customer history and communication preferences.
See Exactly Where Labor Hours Disappear—And Get Them Back
You're paying for 8 hours of tech time but getting 4.5 hours of wrench-turning. Where does the rest go? Waiting for parts, looking for keys, walking to find vehicles, redoing work.
- Track flag hours vs. clock hours by tech, bay, and job type
- Identify and eliminate recurring time wasters
- Real-time tech workload balancing
- 31% average improvement in labor efficiency within 90 days
Spindle tracks productive vs. non-productive time automatically, showing you exactly where labor dollars leak out. Our AI identifies patterns—like Tech A consistently losing 45 minutes on transmission jobs due to parts delays—and suggests specific fixes.
Forecast Service Revenue With Weather-Prediction Accuracy
Missing absorption targets by 5% can mean $50K in lost profit. But you don't know you're behind until month-end reports—too late to fix it.
- Daily absorption rate tracking and forecasting
- Appointment optimization recommendations
- Automatic service advisor capacity alerts
- Predictive staffing adjustments to maintain profitability
Spindle predicts daily service volume using appointments, historical patterns, local events, and even weather data. See by Tuesday if you're on track to hit Friday's target. Get specific recommendations: "Schedule 3 more appointments Thursday PM to maintain 85% absorption pace."
Pass Every Audit With Complete Digital Documentation
One failed manufacturer audit can cost thousands in chargebacks and lost incentives. But ensuring every tech documents every step on every RO is nearly impossible—until now.
- Mandatory photo/video capture at critical steps
- Automatic VIN and mileage verification
- OEM-specific checklist templates
- Complete audit trail for warranty claims
Spindle enforces documentation requirements before work can proceed. Require photos of specific procedures, automatic mileage capture, and time-stamped quality checks. Build an audit-proof digital trail for every warranty claim.
Stop the 20-Minute Hide-and-Seek Game
Your porters waste 2 hours per day looking for vehicles. Service advisors can't find keys. Customers wait while staff run around the lot with a key fob clicking frantically.
- Live lot mapping across multiple locations
- Key tracking across all storage systems
- Quick search by RO, VIN, or customer name
- Integration with valet and porter workflow
Spindle tracks every vehicle movement and key location in real-time. Instant search shows exact parking spot, key box location, and movement history. Even track vehicles at overflow lots or sublet vendors.
Fixed schedules are great for simplicity. And terrible for your bottom line.
Spindle predicts daily service demand using appointments, walk-ins, and historical throughput—then builds smart staffing recommendations that maximize productivity without overpaying for idle time.
- Real-time staffing suggestions based on projected workload
- Dynamic forecasting from walk-ins, appointments, and historical data
- Employee performance tracking built into staffing logic
Whether you’re running light on Mondays or slammed on Fridays, Spindle adapts to your true traffic pattern—not guesswork. Set constraints, customize roles, and get schedules built for performance.